I Love Guinea Pigs Cavy Owner Coffee Mug

Returns

• Timeframe: You have 30 days from the date of delivery to return your item(s).
• Condition: Items must be unused, unwashed, and in their original packaging with tags intact.
• Process:

Contact us at hello@gooddszeei.com with your order number and reason for return.
We’ll provide a return shipping label (if applicable) or instructions for sending the item back.
Once we receive and inspect the item, we’ll notify you about the approval of your return.

Refunds

• Eligibility: Refunds are issued for the original purchase price (excluding original shipping costs) once the return is approved.
• Timeline: Refunds will be processed within 7-10 business days to your original payment method.
• Non-Returnable Items: Custom-designed products, gift cards, or items marked as final sale are non-returnable.

Damaged or Defective Items
If your item arrives damaged or defective, please reach out within 7 days of delivery with photos of the issue. We’ll replace it free of charge or issue a full refund, including shipping costs.

Shipping Costs

• Returns for non-defective items are at the customer’s expense unless otherwise stated.
• We cover return shipping for defective or incorrect items.

Questions?
Email us at hello@gooddszeei.com, and we’ll help you make things right, as swiftly as a cheetah!

Information We Collect
We may collect:

• Personal Data: Name, email, shipping/billing address, and payment details when you place an order.
• Browsing Data: IP address, browser type, and pages visited via cookies or analytics tools.
• Voluntary Data: Feedback, reviews, or messages sent to us via contact forms or email.

How We Use Your Information

• To process and fulfill your orders (e.g., shipping your lion-inspired mug).
• To communicate with you about your order, promotions, or customer service inquiries.
• To improve our website and personalize your shopping experience.
• To comply with legal obligations or prevent fraud.

How We Protect Your Data

• We use secure encryption (SSL) for transactions.
• Payment details are processed via trusted third-party providers (e.g., Stripe, PayPal) and not stored on our servers.
• We limit access to your data to authorized personnel only.

Sharing Your Information
We do not sell your personal data. We may share it with:

• Service Providers: Shipping companies, payment processors, or analytics tools to operate our business.
• Legal Requirements: If required by law or to protect our rights.

Cookies
We use cookies to enhance your browsing experience (e.g., remembering your cart). You can opt out via your browser settings, but this may affect site functionality.

Your Rights

• Access or Update: Request access to or correction of your personal data.
• Delete: Ask us to delete your data, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing emails via the link in our emails.

Third-Party Links
Our site may contain links to external sites (e.g., social media). We’re not responsible for their privacy practices.

Children’s Privacy
Our services are not intended for anyone under 13. We do not knowingly collect data from children.

Changes to This Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted here with the date revised.

Contact Us
Questions about your data? Reach out at hello@gooddszeei.com, and we’ll respond faster than a galloping zebra!

Last Updated: October 25, 2025