Below are some common questions our customers ask before and after purchasing from Gooddszeei.
If you don’t find your answer here, feel free to reach out to us at support@gooddszeei.com. — we’re always happy to help you!
- All
- Pre Sale Questions
- Product & Order Questions
- Technical & Store Support Questions
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Pre Sale Questions
Yes! All our products are printed on demand with love and care. Each design is produced after you place your order, ensuring a fresh print and zero waste.
Our T-shirts are made from 100% soft cotton for all-day comfort, and our mugs are crafted from premium ceramic — both printed using eco-friendly inks.
Yes, we do! If your item arrives damaged or not as described, please contact us within 7 days of delivery for a replacement or refund. (Check our Return & Refund Policy for full details.)
Absolutely! You can email your idea or preferred animal photo to support@gooddszeei.com, and our team will help you create a unique piece.
Yes, we accept bulk and gift orders for events, wildlife clubs, and teams. Just reach out to us for custom pricing and packaging options.
Currently, we are shipping inside of the UK. But we will be available worldwide soon!
Product & Order Questions
Most orders are processed within 2–4 business days. Delivery time depends on your location — but not more than 14 business day.
Yes. Once your order is shipped, you’ll receive an email with a tracking link so you can follow your package in real time.
No worries! Our prints are created using high-quality sublimation and DTG printing techniques that are both wash-resistant and fade-proof.
Please contact our support team immediately with a photo of the product. We’ll arrange a replacement or refund right away.
Yes! Each product comes with a care card. In short: wash cold, dry low, and avoid ironing directly over the print.
Technical & Store Support Questions
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Yes! We accept credit/debit cards, PayPal, Shop Pay, Google Pay, and more for a smooth checkout experience.
Please check your spam or promotions folder. If it’s not there, contact us — we’ll resend your confirmation manually.
Yes, our support team is available 7 days a week via email. Weekend replies may take slightly longer, but we always respond within 24 hours.
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